audit the experience

automotive-dna

Everything is fair game.  Elicit and welcome critiques, criticisms and suggestions.  

  • overall experience
  • nps score
  • website ease-of-use
  • website content
  • salesperson or finance or service experience
  • 3rd party insights
  • competitor info
If a rating is sub-standard for overall experience, an email is automatically sent to designated person in the dealership for follow-up.